This requires a sophisticated and reliable call distribution system capable of handling voice, while at the same time providing supervisor control. They have become an integral part of an organization’s strategy for providing efficient, flexible, self-service transactions to all prospects and customers. These user experiences or work styles are delivered by a unified application suite to improve the TCO and that enables smooth transformation paths from TDM to cloud.Ĭontact centers present many challenges for organizations today.Your brand benefits from a superior customer experience from professional welcome and customer care to the most advanced e-reputation management in social networks.The highly-mobile workforce benefits from a new communication experience that we call Conversation.Primarily desk-bound employees get expert business communications experience for instant business response.
OpenTouch improves the efficiency by providing high quality unified communications all over the organization, from the office workplace, across sites, on the go and across the enterprise boundaries: OpenTouch Conversation brings the essence of the OpenTouch Communications Suite to life, supporting seamless interaction across multiple media, devices, and participants, all within the same conversation. The Alcatel-Lucent OpenTouch™ Communications Suite transforms enterprise communications into collaborative conversations and business services.
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